Quality Champions Training

The overall aim of the Quality Champions Training is to provide key persons in organisations with the skills to become a quality champion in their service.

Training is delivered through an interactive eLearning platform. After completing the training, participants should be able to:

Champion and lead a drive to improve quality in their organisation
Objectively and accurately assess the sources of policy and practice in their organisation, and what these policies are
Identify gaps between what their assessment reveals, and what is required of the organisation with reference to agreed quality standards
Put in place a plan to ensure those gaps are filled, including the provision of a robust review mechanism

Quality Champions Training Content

Content is delivered through Moodle - a Virtual Learning Environment (VLE) software system and is delivered as a series of multimedia based learning modules over five sessions.

You will need a computer or laptop with internet access, and basic computer skills. The training is the equivalent of approximately a half day training. However, as the training is modular based, users can complete the training on a module by module basis.

The course is comprised of the following five sessions, each containing a series of specific learning modules:

Session 1: Introduction to Quality

The aim of the training
QuADS - Quality in Alcohol and Drug Services
The importance of quality
Barriers to change
Introduction to policy - basics
Introduction to policy - service user confidentiality policy
Introduction to policy - quality assurance policy
Session 1 assessment

Session 2: Organisation Review and Mapping

Review and assess
Obligations
Essential and important policies
Identifying the gaps
Session 2 assessment

Session 3: Consultation

Role and responsibility of the stakeholder
Consultation part one
Consultation part two
Session 3 assessment

Session 4: Policy Writing

Components of a policy
Researching a policy
Adapting a policy
Writing a policy
Session 4 assessment

Session 5: Implementation and Policy Review

Pre-implementation
Policy implementation strategy
Indicators, barriers and monitoring
Reviewing a policy
Session 5 assessment

Testimonials

"I enjoyed the training. I learned a lot about quality standards in my organisation and how policies are an integral part of providing good quality services to our clients"

"Overall I thought the training was excellent. It was very professional, informative and well thought out. Going into it the training quite blind around policy, I found the sequence of modules and pace of the training matched my level of understanding quite well "

"The resource materials printed at the start of the training and referred to, during it, were very helpful and I have used the templates already in another area of work, which is a bonus! The training itself was very logical in its layout and approach and easy to follow"

Further information and registration

If you would like to sign up for Quality Champions Training please email a request to drugs.ie@hse.ie